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Benefits Include

Hybrid working arrangement for improved work-life balance
Car allowance
Free on-site parking

Role Overview

Our client, a growing and well-established organization, is seeking an experienced Account Manager to join their dynamic team in Hersham. This role focuses on supporting and advising clients throughout their journey with the company, identifying improvement opportunities, and ensuring exceptional service delivery.

Key Responsibilities

Provide daily support to clients, acting as their main point of contact
Identify and recommend improvements to enhance the client experience
Seek opportunities to reduce client costs while maintaining service quality
Upsell additional services when appropriate to meet client needs
Manage and resolve escalated issues within the team
Conduct site visits and oversee set-ups as required
Review and cross-check client invoices for accuracy
Analyse client reports and provide actionable insights

Experience Required for This Role

Proven experience in account management with a client-focused approach
Strong communication skills, both written and verbal, with the ability to manage challenging situations
Proficiency in Microsoft Office, particularly Excel
A proactive mindset with the ability to think creatively and identify solutions
A personable and approachable demeanor, focused on making a positive impact

Why Join Our Client's Team?

Become part of a supportive and collaborative team that values your contributions
Enjoy the flexibility of hybrid working
Work in a convenient location with free parking available
Be empowered to make a difference for clients while growing in your career

Apply now to join this exciting opportunity and become a vital part of a growing organisation