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2nd Line IT Support Engineer. Based in Sheffield, my client has a new requirement for for an 2nd Line IT Support Engineer. This role offers 2 days WFH – remote / with 3 days site-based working.

Please note: There will be a requirement to travel to different sites to cover other sites, projects, meetings, etc – Full driving licence preferred. You must also have a flexible approach to working hours as the role does require out of hours support and weekend work (You will be on call 1 week in every 4 or 5 weeks after you have settled into the role but you will receive an extra £2k on-call allowance).

You must have:

* Excellent communication and interpersonal skills.

* At least 2-3 years IT support experience in a similar role.

* Windows 10/Windows 11.

* Active Directory.

* Good analytical and organisational skills.

* Working knowledge of Microsoft Desktop OS.

* Good working knowledge of Microsoft 365 applications.

* Good working knowledge MS Teams.

* Working knowledge of Wi-Fi in a commercial environment.

Role involves:

* Provide 1st/2nd line support for end users.

* To assist with the development and implementation of IT policies and procedures.

* Day to day administration of the networks hardware, software, infrastructure and end users.

* To assist with IT Network and Systems issues.

* To provide remote monitoring and on-site system support.

* To support the EPOS, ticketing and telephone system applications.

* To monitor IT security and support the administration functions.

* To support a number of IT projects, upgrade and change programmes.

* Ensure Backups are working correctly.

* Management of Spam/Anti-virus systems

* To carry out other duties as required.

Keywords: IT Support Engineer, 2nd Line, Windows 7/Windows 10, Windows Desktops, Active Directory, MS Office, networking skills. Please send your CV ASAP and I will get back to you