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Contracts Manager 

Location: Kings Lynn

Salary: £32k-£36k dependant on experience, bonus, optional pension scheme, fully expensed company vehicle with fuel card, laptop and phone. 

Reporting into a Regional Manager, the position will involve but is not limited to:

Working closely with our clients around Kings Lynn in Norfolk and visiting our Office in Dagenham as required to ensure their complete satisfaction
Carrying out recorded Site Inspections and ensuring resident satisfaction
Occasional early evening or weekend meetings with clients & residents
Carrying out safety audits on sites, machinery, equipment etc.
Liaising with and overseeing any sub-contractors
Ensuring Health & Safety requirements are met
Ensuring internal and client KPI’s are met and exceeded
Providing excellent customer service
Working closely with our clients to offer training and work opportunities for their residents
Liaising with the development departments within our client’s organisation to provide input into design and assisting with the timely delivery of grounds maintenance services
Assisting our clients in gathering feedback from residents
Attending Client Performance Meetings and meeting clients & residents on-site
Dealing with compliments, complaints and performance improvement
Providing monthly reports to senior management as required, and ensuring weekly planners are completed
Managing budgets, staff and resources
Interviewing and recruiting new staff
Carrying out 4 and 8-weekly reviews, probationary appraisals and training with all new staff members as required and ensuring that HR receives all related documentation
Training & inducting new staff on their routes – i.e., ensuring someone works with them at each site in their first week
Completing new staff paperwork accurately and correctly
Reporting any absences (daily) or changes of staffing to the HR & other relevant teams
Checking timesheets and submitting timesheet / pay information in a timely manner and observing monthly deadlines.
Working closely with the HR team on all personnel issues including, recruitment, performance management, any variations to contracts, development and disciplinary procedures etc.
Fully confident in using Timegate; train team operatives in the use of Timegate; help resolve issues that occur within the team
Manage stock orders, equipment orders, van checks, issuing of timesheets and schedules, record any issues raised by staff members and carry out 1-2-1s with your team on team days
Managing operatives and staff to ensure their duties are carried out professionally and in-line with company procedures
Attending monthly training & development days as required with the Regional Manager
Any other work as deemed necessary by the company and/or senior management 

Key Skills/Characteristics required:

Team Player – be able to work closely with colleagues, operatives and clients
Pro-active and committed to providing an excellent service
Have a strong customer focus
Excellent planning, time management and organisational skills
Able to be flexible with working hours
Able to work under pressure, organise and prioritize workloads in a busy environment
Be honest, open and committed with strong personal integrity
Strong management & leadership style with a focus on supporting and developing operatives within your teams
Good IT skills
Ability to create and maintain positive relationships with colleagues and customers