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Jackson Hogg are proud to be exclusively supporting a specialist manufacturing and assembly business in the Ilminster area with a Quality and Compliance Manager position, reporting directly into the MD.
Quality and Compliance Manager Responsibilities
* Lead and manage all aspects of Quality and Compliance, ensuring adherence to the highest standards.
* Oversee the maintenance, and continuous improvement of ISO9001 and ISO14001 management systems, conducting regular audits to ensure compliance with the latest standards.
* Proactively address and resolve the quality-related issues on a day to day basis, ensuring swift and effective resolution.
* Serve as the primary point of contact for correspondence with end customers and suppliers, both domestically and internationally, ensuring clear and professional communication.
* Investigate and resolve customer queries and complaints, utilising root cause analysis and other methodologies to prevent recurrence.
* Conduct regular audits of processes against the internal management system, providing comprehensive reports on findings and recommendations for improvement.
* Champion the organisation’s commitment to continuous improvement by identifying opportunities for process optimisation and implementing best practices across all quality-related activities.
Quality and Compliance Manager Requirements
* Experience with process management, CRM and ERP systems
* Previous experience in quality focused role
* Experience with ISO9001 and ISO14001
* Proficient auditing and compliance experience.
* Engineering background, ideally Manufacturing, specifically working in Quality and Compliance roles.
* Excellent report writing skills, demonstrating clarity and consistency throughout.
* Excellent communication and organisational skills, with the ability to efficiently meet deadlines.
* Influential and customer focused, with a background in customer service.
* Comfortable using Microsoft Office, specifically Word and Excel.
* Desirable – Experience within product management.
* Full Clean UK Driving Licence with ability to travel to group sites when required