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Talent-UK are recruiting for a client based in Wakefield who are looking for a Kitchen & Customer Support Team Leader, on a full time permanent basis.

The role will be working 40hrs per week, 9 hours per day with 1 hour unpaid lunch, shifts will be worked any times between 7am and 8pm, working in shift patterns which include evenings, weekends and bank holidays and cover for kitchen staff as necessary.
Purpose of Post: To manage the delivery of high-quality catering services within budget and timescales to meet the needs of service users, contractual requirements, legislative and quality standards. This role would be split across the office and kitchen areas.

This post is subject to a DBS & BPSS check

Key Accountabilities

To ensure that all services meet specified standards and service levels in accordance with policies and procedures.

Main Responsibilities and Duties.

Supervise and manage all kitchen staff. This includes; live supervision, 1-1 discussions, team meetings and appraisals.

Be a pro active member of the management team, role modelling the values of the organisation.

Ensure the availability of the kitchen team via the planning of the staff rotas, ensuring cover is in place and managing the control of leave and overtime. Accurately record any absences and overtime.

Work in shift patterns which include evenings, weekends and bank holidays and cover for kitchen staff as necessary.

Ensure the delivery of balanced, nutritious meals and to assist in the preparation and cooking of meals where necessary (e.g. covering absence)

Follow the agreed menu and recipe plans as set by the Company. Provide suggestions for improvements.

Ensure that the servery and meals provided are well presented and that staff deliver the service in a friendly and welcoming manner.

Liaise with suppliers to source and order the best quality products within budget.

Ensure stock control is in place and stock levels maintained and operate a service that minimises waste.

Sign for deliveries and check the contents for accuracy and quality.

Complete all required checks and paperwork and cleaning schedules to a high standard.

Collating and reporting the daily paperwork to Management.

Ensure all kitchen staff Abide by all kitchen procedures and systems.

Ensure company standards are met, particularly in relation to Food Hygiene, staff personal hygiene and routine cleaning.

Ensure all health and safety rules and regulations are adhered to.

Understand service users cultural and dietary requirements and ensure they are catered for.

Ensure kitchen equipment is well maintained and repairs are reported to Management

Maintain the HACCP system in kitchen.

Produce relevant reports where required, to agreed deadlines.

Ensure food is available for out of hours arrivals. Ensure drinks and snacks are always available to service users.

Comply with all Data Protection legislation and Information Security Procedures. Work in line with all Company policy and procedures.

Ensure policies & procedures relating to the kitchen are in line with current legislation and best practice.

Access the Company’s IT systems as directed including to log tasks and checks.

Maintain an effective team approach to service delivery through feedback and regular team meetings.

Undertake risk assessments and implement any action required and Health and Safety inspections within an agreed timescale.

Assist and befriend service users whilst maintaining professional boundaries.

Maintain the confidentiality of details surrounding the service users, operations, policies and procedures of the Urban Housing Services.

Monitor areas of concern and complaints and take timely and appropriate action

Take on other relevant duties as may be required for the proper performance of your role.

Working knowledge

Strong organisational skills

Confident in using Microsoft Office (Outlook/Word/Excel)

Knowledge and understanding of HACCP and all related Food Management systems required for Food Businesses.

Awareness of Allergens and Food intolerances and the legal responsibilities for Food Businesses. Keep up to date and maintain a good knowledge of relevant legislation and regulations.

Maintain an insight into the social and nutritional issues that affect vulnerable people

Record keeping and report reconciliation.

* Strong organisational skills

* Experience of working within the food and customer service industry

* Confident in using Microsoft Office (Outlook, Word and Excel)

* Collating and reporting daily paperwork to management team

* Ability to manage budgets and place orders

* Experience of dealing face to face with customers

* Ability to batch cook recipes from recipe cards

* Strong English-speaking, clear communicator

Desirable skills

* Experience of working in multi-cultural teams

* Experience in leading a large team and holding team meetings

* Ability to motivate a team and bring in successful changes to improve service

* Experience of catering for large numbers of people.

· A minimum of 3 years experience managing / supervising staff. This should include experience of recruitment, performance management and training and development.

· A detailed knowledge of HACCP systems, Health & safety, hygiene control and managing cleaning schedules.

· Experience of ordering food and stock management.

This vacancy is advertised on behalf of Talent-UK Ltd who are operating as an employment agency/business, we are an equal opportunities employer, Your application will be sent to us for review, at which stage we will be in touch to discuss your details further. We will not submit your CV until you have been briefed on the position and we have your consent to do so