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Genesis is looking for an Installation Engineer, they will install hydraulic levelling systems to the product within the set KPI’s and provide a comprehensive handover to the customer.

You will be working in a vehicle service centre; customers will be bringing in their campervan/motorhomes to have the product installed on them

Main Duties & Responsibilities

* Follow all safety requirements

* Provide an excellent customer service to Service Centre customers

* Follow the Standard Operating Procedures to install the appropriate levelling system

* Test & commission levelling systems

* Seek support when necessary to troubleshoot should issues arise with the installation

* Liaise with customer service staff to advise of issues/delays with the installation

* Provide a comprehensive handover to customers, ensuring customers are aware how to fully utilize the product

* Complete all necessary paperwork associated with the installation

* Maintain a thorough working knowledge of AL-KO products & systems, new and existing.

* When necessary, explain new features and suggest upgrades to customers

* Participate in ongoing training to keep up to date with the latest developments in the industry

* Carryout and/or support with projects

* Follow all necessary safety requirements

* Any additional duties as and when required.

Key Requirements:

* Mechanical & electrical awareness, ideally having previous experience installing levelling systems

* Proven ability to work independently and to deadlines

* Excellent communication & interpersonal skills

* Proven problem-solving skills

* Strong customer service skills