Login to Apply

As a 1st & 2nd Line IT Support Technician, you will be responsible for providing technical support to users, ensuring that all issues are resolved in a timely and professional manner. You’ll handle everything from day-to-day user queries to more complex technical issues, escalating where necessary. This is a fantastic opportunity for a proactive IT professional to join a dynamic team and contribute to the smooth operation of the organisation’s IT services.
 
Key Responsibilities:

Provide 1st and 2nd line IT support for all hardware, software, and network-related issues.
Troubleshoot and resolve user issues in person, over the phone, and via remote support.
Manage and resolve support tickets in a timely manner, escalating more complex issues to 3rd line support when required.
Set up and configure new user devices, including laptops, desktops, and mobile devices.
Assist with network troubleshooting and basic configuration.
Provide support for common applications such as Microsoft Office 365, Windows, and various in-house software.
Maintain an accurate log of IT support activities and updates in the asset management system.
Collaborate with the wider IT team on projects and infrastructure improvements.
Ensure user satisfaction by delivering high-quality customer service and following up on outstanding issues. 
Experience Required:

Previous experience in a 1st or 2nd line IT support role.
Strong knowledge of Microsoft operating systems and Office 365.
Experience with basic network troubleshooting and device configuration.
Excellent problem-solving skills and attention to detail.
Strong communication skills, with the ability to explain technical issues to non-technical users.
Ability to work independently and manage time effectively in a fast-paced environment. 
Next Steps: Apply Now