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Purpose:

To manage, specify and oversee all Minor and Temporary Accommodation Voids

Key responsibilities

Carry out inspection of empty homes and schedule works required to meet lettable standard, including identification of recharges.

To carry out 1-2-1 meetings, annual appraisals and objective setting for Void Operatives.

Specify works to relevant schedule of rates.

Monitor and plan clearance works.

Identify and address health and safety concerns via site specific documentation. Promote a ‘safety first’ culture.

Facilitate asbestos reports and the removal where required.

Liaise with gas contractor and ensure property is issued with Gas Certificate

Identify plan and manage materials and plant for a small team.

Identify work to achieve an EPC rating of band C

Post Inspection of homes to ensure they meet lettable standard, address any sub-standard work

Assist with the Asset Management referral process where a property exceeds the financial threshold for referral.

Order operative uniform and PPE as and when required and keep accurate records of items issued.

Register any vehicle accident incidents with Insurers.

Arrange for PAT testing of company and operative plant/tools used.

Adopt system for keeping delivery tickets for material purchases.

Communicate effectively with all stakeholders

Co-ordination work across the service including work allocated to sub-contractors

General:

To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible.

Recognise, respect, and promote the different roles and diversity of individuals.

To actively contribute towards the key performance indicators and professional standards.

Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.

To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.

To participate in training, attend other meetings, and staff events as required.

Be an effective member of your team, presenting a positive impression of your section and the Group.

Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements.

Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately.

Maintain awareness of budget requirements and value for money while delivering your role.

Consider and highlight any risk to the organisation or individuals whilst delivering your role.

Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly.

This job description is a guide to the nature of the work required. It is not comprehensive, and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected.

Person Specification

Education and Qualifications

GCSE standard or equivalent education

Competent user of mobile devices for receiving and recording work (PDAs)

Full driving licence

Knowledge and Experience

Experience working in social housing homes

Good trade skills

Good time management

Good understanding of working safely and responsibilities under HASWA

Knowledge of risk management/assessment frameworks

Behaviours

Excellent verbal and written communication skills

Excellent customer care skills

Good understanding of Schedule of Rates (SOR) codes

Proven ability to organise and prioritise work, meet deadlines, work under pressure and handle a number of tasks simultaneously and accurately.

Proactive approach to solving problems

Able to work as an effective team member with minimum supervision

Ability to multitask and anticipate assignments while maintaining meticulous attention to detail

Demonstrates resilience in pressured and stressful situations

Ability to deal with sensitive information, maintaining discretion and confidentiality

Ability to create an environment of trust, fairness and openness.

Good team player

Able to work with a high degree of autonomy and flexibility