Login to Apply

Coordinator   
Temporary Contract Opportunity via BRC
 
Job Title: Surveying Coordinator  
Location: Weston-Super-Mare  
Contract: Temporary Contract 3 months
Hours: Full time – 37 hours per week (Monday-Friday)
Rate: £15 - £17.18 per hour
 
BRC are working with a South West Housing Association who are looking for an Administrator/Customer Service Advisor to join them on a temporary contract basis. This role plays a pivotal role in shaping the quality of their housing services. As the Surveying Coordinator you’ll be at the heart of ensuring that systems are precise, liabilities are managed and customer concerns are handled efficiently. This is a varied role where you will be required to liaise with tenants and other members of the organisation dealing with queries around repairs, maintenance and surveying.
 
Responsibilities:

Monitor the surveying function inbox - keep this up to date and answer queries. 
Coordinate requests for Surveying input - assign cases to Surveyors and keep records of ongoing and completed jobs or redirect to appropriate teams. 
Create, assign and close CX jobs or redirect to appropriate teams.
Collate customer feedback and associated works in relation to damp and mould reports for our internal and external delivery teams.   
The successful candidate will have: 

Experience working in an administrative or office environment.
Good level of attention to detail and accuracy skills.
Excellent IT skills, particularly MS Office applications.
Experience of liaising and communicating verbally and in writing with all stakeholders.
Ability to analyse information, make informed judgements, appraise performance, and manage risk.
Thorough understanding of delivering front line services to customers in challenging environments.  Additional Information:

Hybrid working options available.
Social housing experience is desirable but not essential.
Equipment will be provided.
Training on the system will be provided.  
To apply, please submit your CV outlining your relevant experience and qualifications to (url removed)
 
We will be reviewing applications on an ongoing basis until the position is filled