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Role OverviewThe position of Customer Service Advisor is key to the service operations for Customer Excellence and business profitability. The position holds accountability for the planning and scheduling of all activities, ensuring works are executed to business expectations.

This is an office based role based on site at Waterlooville.

What you will do...

Always putting the Customer First
Pro-Active communication to internal and external customers
Providing exceptional customer service in line with service level agreements
Assisting customers with support and scheduling of re-active calls
Planning & scheduling of Planned Preventative Maintenance (PPM) visits
Manage field service engineers’ diaries and work allocation within your area in line with business targets.
Take responsibility for all return visits following on from initial engineer visit.
Co-ordination and scheduling of specialist equipment or sub-contractors necessary for the works to be completed in line with company procedures.
You will need to be able to make decisions based on a number of factors
Complaint logging
Any additional tasks set by the Customer Service Manager.
About the RoleAt Securitas Technology, we’re more than just a security solutions provider—we’re innovators, problem-solvers, and industry leaders dedicated to protecting what matters most. With clients at the heart of all we do, our people, knowledge and technology power our connected ecosystem of health, safety and security solutions and services. With a strong presence in the UK and worldwide, If you’re looking for a rewarding career where your skills are valued and your potential is limitless, Securitas Technology is the place for you!

The role...

The successful applicant will have a proven experience within a call centre and or customer service/ facing related role, internally and or externally. A sound experience in Microsoft application. The ability to use multiple systems at any one time, to work as part of a team with an open and honest approach to your own workload as well as others. To build strong relationships with the Regional Service Manager and engineers.

Essential SkillsWhat you will need...

Active Listening Skills – Ability to understand customer needs and respond effectively.
Strong Written and Verbal Communication – Professional email and phone etiquette.
Empathy and Patience – Ability to handle difficult situations with a customer-focused approach.
Adaptability – Ability to adjust to different customer needs and business changes.
Ability to Work in a Team – Collaborate effectively with colleagues and other departments.
Data Entry and Record Keeping – Accurate documentation of customer interactions.
Basic IT Skills – Competence in Microsoft Office and other relevant software.
Sales Awareness – Ability to identify opportunities to upsell or promote products/services.
Knowledge of Company Policies & Procedures – Ensure compliance with internal guidelines and regulations.
Complaint Handling & De-escalation Techniques – Managing and resolving issues professionally.
Resilience & Emotional Intelligence – Maintaining composure in challenging situations