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Operations Manager

Location: Lowestoft, Suffolk

Pay: £60,000 per year

Type: Permanent

Shift: Salaried

Benefits:

Excellent Performance-Related Pay (PRP)
Monthly Car Allowance
Comprehensive induction and training programme
Opportunities for career development and progression
Employee Assistance Programme
Blue Light Card Scheme (enrolment fee reimbursed)
Full DBS disclosure paid by employer
25 days annual leave plus bank holidays entitlementAbout the Role:
As an Operations Manager, you will ensure that care homes maintain compliance with regulatory requirements, deliver high-quality care, and meet financial and operational objectives. You will provide strong leadership, mentoring, and support, helping to align care home operations with the organisation’s vision and values.

Reporting to: Regional Operations Manager/Operations Director

Key Duties and Responsibilities

Leadership and Management: Recruit, train, and lead key personnel, fostering a positive work culture aligned with the organisation's values.
Financial Performance: Oversee budgeting, financial reporting, and business development. Identify and implement strategies to achieve financial targets.
Compliance: Ensure compliance with all laws, regulations, and standards. Develop action plans to manage risks and maintain standards.
Quality of Care: Enhance the quality of care and living environment for residents, ensuring a safe, comfortable, and supportive home.
Relationship Building: Maintain effective communication and relationships with residents, families, staff, and external stakeholders. Resolve issues promptly.
Performance Monitoring: Track KPIs and outcomes, preparing regular reports for senior management.
Training and Development: Identify training needs and support managers’ professional growth. 
Skills and Attributes

Proven experience in care home or healthcare operations management
Excellent people management, able to inspire and motivate staff
Strong understanding of financial management, compliance, and regulatory standards
Excellent communication and interpersonal skills
Analytical skills for data-driven decision-making
Knowledge of quality care practices for elderly residents
Ability to work independently and collaboratively in a dynamic environment
Full UK driving licenceEducation and Qualifications:
NMC registered nurse with relevant post-registration experience is desirable but not essential.

For more information, please contact Emma at Minerva Recruitment:
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