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Customer Coordinator – Up to £35,000 + bonus based in North West London – Property sector

My leading luxury property development client is seeking a Customer Coordinator to support to the Customer Service Managers in liaising and coordinating between purchasers, their agents, contractors and all departments within the business, this role will be based at a current site near Ealing. 

Duties Include:

Provide overall administrative support to the Customer Service Department.
Be the first point of contact to Customers relating to telephone enquiries to the department.
Raise Site instructions, Minor Works Orders and process invoices ensuring records are kept updated and relevant documentation.
Updating customers during the course of defects being closed.
Input customer details and plot details onto the database.
Log all calls coming into office onto database and pass on to the relevant recipient.
Produce information for Board Reports and Management reports.
Assist in the co-ordination of handover packs.
Updating related parts of the business, 3rd party agents and solicitors on anticipated completion dates of customers’ homes
Diary management for managers/site managers & other contractors 
Experience / Skills Required:

Ideally have working knowledge of the property and construction industries
Excellent administration and coordination skills
Excellent communication skills with the ability to build good relationships with Customers, business contacts and internal teams
Organised with the ability to multitask
Professional and forward thinking