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An online luxury retail brand is looking for an Administrative Assistant to join their team based in Ladbroke Grove, West London. This is a full time 6 month contract, hybrid ( 2 days in the office, 3 at home). There will be a requirement for Saturday working, this is from home and shared between 3 other members of the team on rotation. You will be offered another day off or get paid for that day instead. Hours are 9am-5.30pm Monday-Friday and 8am-5pm on Saturday. You will be looking after all the logistical aspects of a customer’s order from the completion of the sales order through to its delivery. Answering all internal enquires that arise during this process, working with other internal departments, their delivery partners, their own internal delivery team and customers, to ensure they deliver the best service possible.

Key Responsibilities:

* Helping ensure that the company always provides the best delivery service possible.

* Making sure that service levels and all queries are met and resolved in a timely manner

* Ensuring that product knowledge is up to date to assist the delivery partner’s drivers on the phone.

* Ensuring all customer orders are sent to the delivery partners, booked in for delivery and delivered in a timely manner.

* Liaise with their delivery partner and warehouses on all outbound deliveries

* Liaise with the warehouse team on any stock issues and delivery failures and returns.

* Assisting with their customer order book alongside the purchasing team to keep the Customer Experience Team updated and informed in a timely manner of any product delays, ensuring deliveries are suspended or delayed in these situations.

* Independent problem solving on any logistical conundrums.

* Assisting the Customer Experience Team with any customer complaints within the delivery process.

* Planning, scheduling, booking and routing customer deliveries through our own internal delivery team and external couriers. Ensuring efficiency, professionalism and remaining within budget.

* Contacting their customers to book in VIP deliveries.

* Liaising with other internal departments.

Skills and Attributes:

* Excellent listening and communication skills both written and verbal.

* Great confident phone manner.

* Excellent attention to detail.

* Good problem solving skills.

* Organised and ability to multi task.

* Enjoys fast paced environment.

* Team player

* Nav Dynamics knowledge and experience useful, although training will be given.

Benefits include:

* 25 days holiday, plus bank holidays* (pro rata)

* Auto-enrolment pension through Smart Pensions (3% Company and 5% Individual)*

* Enhanced family leave policy (after 1 years’ service 12 weeks paid maternity leave rising to 16 weeks after 2 years. Shared Parental Leave also paid to this level)*

* Staff discount 45%*

* Friends and Family discount 15% up to £10,000 retail value*

* EAP programme through The Retail Trust

* Discounts for shopping via the Hapiapp

* Cycle to Work scheme*

* Medicash - healthcare cash plan*

* Westfield discount card

If you are interested in this role please apply now