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Our client based in Sutton on Trent, Newark is a leading manufacturer and distributor of quality wooden garden products, and they have an exciting opportunity for an experienced Customer Service Administrator to join their team as soon as possible!

The role will be temporary on going for an initial period of 3 months, with a view to turning permanent after that time.

The hours of work are full time, working 8:30am-5:00pm Monday to Friday, with a pay rate of £12.21 per hour.

Working as part of the Customer Support Team, you'll be an integral part of offering first class service to customers who contact regarding any part of their garden building order.

Duties of the role will include:

· Dealing with incoming, outgoing calls and emails using a number of systems to deal with customer queries and complaints
· Identifying and assessing customers' needs to achieve satisfaction, you are required to investigate and resolve each customer on a case-by-case basis
· Build sustainable relationships and trust with customers through positive open and interactive communication
· Provide accurate, valid, and concise information by using the right methods/tools providing clear, full and accurate notes on the CRM system
· Understanding the products on a knowledgeable level, allowing you to advise customers who are struggling, to the best of your ability

We are looking for someone with previous customer serviced experience who is a confident and professional speaker on the telephone. You will need computer and IT skills, especially with the use of MS Office Word, Excel and Outlook.

Own transport is essential, due to the remote location of the office.

Please apply online in the first instance, send your CV to (url removed) or call Barker Ross Lincoln on (phone number removed) today!

Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business