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Join Our Team as a Senior IT Engineer in Newcastle!

Are you a skilled IT professional with a passion for problem-solving and a knack for delivering top-notch technical support? We are seeking a talented and motivated Senior IT Engineer to join our Managed Service Provider (MSP) team in the heart of Newcastle.

Position: Senior IT Engineer

Location: Newcastle upon Tyne

Type: Permanent

Salary: Up to £36,000

About Us:

We are a leading MSP dedicated to providing exceptional IT services and support to a diverse range of clients. Our mission is to empower businesses by ensuring their IT infrastructure and systems runs smoothly and efficiently. As we continue to grow, we are looking for a dynamic individual to join our team and help us maintain our high standards of service.

Key Responsibilities:

Provide 3rd Line Technical Support, act as an escalation point for 1st and 2nd Line Teams, and support on numerous projects within the business

Assist with the implementation and maintenance of IT systems.

Liaise with 1st line and 2nd Line support and other team members to ensure timely resolution of issues.

Conduct root cause analysis and create documentation for recurring issues.

Support and mentor junior team members.

What We're Looking For:

Proven experience in a 2nd/3rd line support role within an MSP environment.

Strong knowledge of Windows and Mac operating systems.

Experience with networking technologies (LAN, WAN, VPN, firewalls).

Proficiency in Active Directory, Office 365, and Exchange.

Experience in supporting 1st and 2nd Line teams / acting as an escalation point

Excellent problem-solving skills and attention to detail.

Strong communication skills and the ability to work well under pressure.

Relevant IT certifications (e.g., CompTIA Network+, Microsoft Certified: Azure Administrator) are a plus.

Why Join Us?

Competitive salary and benefits package.

Opportunity for professional growth and development.

A collaborative and supportive team environment.

Access to cutting-edge technology and tools.

Convenient Newcastle city centre location with easy access to public transport.

If you are a dedicated IT professional looking to take the next step in your career, we want to hear from you! Apply today and become part of a team that values excellence, innovation, and customer satisfaction.

To Apply

Send your CV and a cover letter outlining your experience and why you would be a great fit for this role to (url removed)

Join us and be a key player in driving our success and the success of our clients!

Make your mark in the IT industry with us. Apply now and start your journey with a company that values your expertise and dedication