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Customer Service Coordinator
Northampton, NN4
Permanent
Full-time, office-based Monday to Friday
£25 - 28,000

Are you in need of a fresh challenge, and looking to join a business which can support your career development?

Do you enjoy a varied daily workload with experience providing customer-focused solutions?

This might be just what you are looking for.

We are currently recruiting for a Customer Service Coordinator for our Northampton-based client - this is an extremely varied and engaging role and would suit someone technically-minded who is able to deal with customers and undertake detailed administrative tasks. Specific industry experience is not required, but it is important you are confident, able to multitask and have the capacity & desire to learn.

This is a great opportunity to join a growing, forward thinking, people-focused company; our client is a market leader supplying technical products to a range of industries worldwide. The main function of this role is to act as a main point of contact for UK customers, processing sales orders, preparing quote information and key documents, and deliver a high level of customer service.

Key responsibilities for the Customer Service Coordinator include:

Act as a point of contact for all customer queries, clarifying requirements and advising on pricing, quotes, lead times, and delivery dates.
Follow up with customers to enhance orders, advise on purchasing complementary products and upselling where appropriate.
Liaise with suppliers and technical support to ensure customer requirements are met.
Manage processing of orders and raising of POs relating to projects, ordering non-stock items as needed for customers.
Raise discrepancy complaint forms when required and support with occasional complaints.
Be technically competent and maintain knowledge of all products and related equipment.
Work with and support key account managers and market sector managers.
Support the wider customer service team as needed.Key experience & skills required for the role include:

Previous experience in a varied administrative and customer focused role.
Good IT proficiency (working knowledge of MS Office, particularly Excel)
Experience dealing with key customers and a professional telephone manner.
Excellent communication and solution-orientated problem-solving ability.
High level of accuracy and attention to detail.
Flexibility to adjust workload priorities and multitask to accommodate evolving deadlines.
Continuous improvement mindset.
Confident to work independently with strong organisation and time management skills.

Additional details & benefits:

This is an office-based role working Monday to Friday (37.5 hours per week)
33 days holiday including statutory Bank Holidays.
Company pension
Life Assurance plan, employee assistance programme, various discounts/cashback offers
Training and career development.

If you have the relevant experience our client is looking for, we would like to hear from you. Whilst we endeavour to respond to all candidates, please note that due to the high volumes of applications we receive daily, should you not be contacted within 72 hours your application has been unsuccessful.

All responses will be managed in accordance with GDPR