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Ferry Supervisor | Torpoint, Cornwall | An average of 37 hours per week | £36,142 per annum, progressing to £40,733 per annum

Our client is seeking to appoint a Ferry Supervisor to join the team at the Torpoint Ferry. This is a dynamic and safety critical role in a unique environment and an exciting opportunity for a confident individual with excellent communication, leadership and operational management experience, to support customer service within the ferry team.

They are responsible for the management, operation, maintenance and administration of the two crossings over the River Tamar – Tamar Bridge and Torpoint Ferry. With approx. 26,000 vehicles travelling with them every day, they play an important part in the local infrastructure, creating a link between Plymouth, Devon and South East Cornwall.

Are you the right person for the job?

A minimum of two years experience (FTE) working in a customer service environment and a good understanding of how to deliver excellent customer service
Significant experience in managing staff performance, setting improvement objectives, delivery of appraisals
Ability to make independent decisions, motivate staff in challenging circumstances and give clear instructions to employees when unexpected events occur
Experience working with and setting staff rota’s
A high level of accurate and objective reporting, with complimentary writing ability, including a strong competency in using MS Office software including Word, Excel and MS databases (or equivalents).
Practical experience in applying internal policies and working as part of a team.
Good level of general education i.e. GCSE Maths. English
Excellent communications skills
Supportive change management
Ability to respond positively to changing operational demands
Ability to develop and maintain a good working relationship amongst colleagues
Pro-active and assertive
What will your role look like?

Effective operation of the lane control system to ensure efficient and safe marshalling of traffic in approaches to ferries, using public address systems as necessary to direct traffic and to inform waiting vehicles of exceptional circumstances
Effective communication with the Bridge Control Room to allow posting on external traffic information signs if ferry operation is reduced from normal service.
Act as a communications hub between ferries and emergency services in the event of an incident or emergency
Ensure safe levels of staffing onboard the ferry in line with established practice, obtaining relief staff as required
Professionally deal with public enquiries outside office hours, responding to routine media enquiries about service situations and, proactively, informing media of unexpected loss of and changes to service
Ensure thorough and accurate recording of all accidents, incidents or near misses involving public and/or staff within a timely manner
What can you expect in return?

Regular pay award for all employees negotiated by the National Joint Council (NJC)
Local Government Pension Scheme – employer and employee contributions - currently 20% employer contribution
A minimum of 25 days annual leave (or hours equivalent), pro-rata to contract and shift allowances, plus public/bank holidays. 
Staff travel card for free crossings of the Tamar Bridge and the Torpoint Ferry
24/7 access to Employee Assistance Programme for you and your family 
Access to a Bike2work scheme
Family friendly policies including shared parental leave, contractual maternity, paternity and adoption
Uniform and PPE provided – washing and drying facilities available for use on-site
Learning and Development Opportunities
Closing date: 0900 on 9th September 2024

Interviews: week commencing 16th September 2024

What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

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