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My client is seeking a bright and enthusiastic Customer Membership Advisor to look after on-boarding new clients within the business. You will be the members ‘go to’ for any enquiry and constantly ensuring a positive customer experience so that members are getting the best out of their subscription.

The ideal candidate will be enthusiastic, approachable, bright and a confident communicator at all levels, written and verbal. This is a fantastic opportunity, within a fantastic company!

Responsibilities include.

* Delivering excellent customer service through maintaining good relationships

* Providing knowledge and assisting with any customer enquiry

* Providing support to the sales team

* Reporting customer feedback, concerns and issues to Sales Manager and any other relevant department

* Recording incoming email and phone enquiries rapidly and efficiently.

* Excellent telephone skills and a persuasive demeanour

* Use of Word, Excel, Publisher

* Gathering market and customer information as input to sales activities

Experience:

* Customer Service background within office environment.

* Computer skills needed preferably previous experience was computer based.

* Experience in contacting businesses on the phone as well as face to face – this does not involve any cold calling.

If you are interested in the role, please submit your details online, or for further details please contact Lesley Freeman or Wendy Wakefield