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Hybrid Sales Administrator | Huddersfield | Salary: £26,000 + Benefits

Our client is a successful brand who has a unique opportunity to join their team within customer services. If you're ready to make your mark in a forward-thinking company and thrive in a collaborative environment, we want to hear from you!

Responsibilities for a Sales Administrator (but not limited to)

Provide exceptional online support for our existing customers, or potential customers by resolving any issues and improving the overall customer journey.
Process returns and exchanges within SLA.
Respond to queries on a number of channels, including email and social media, whilst meeting our high standard of service within a fast-paced working environment.
Give weekly feedback to the team, reporting to the Customer Service Manager, raising any recurring issues so that they can be escalated accordingly.
Communicate with other departments for a prompt resolution of customer queries.
The candidate will be required to help in any other areas of the business as and when necessary.
Fraud checking of orders, dealing with risk orders in a timely manner. Sales administrator Benefits:

Hybrid working
Free on-site parking
Casual dress
Positive work environment
Paid 1 hour lunch breakHours of Work: Full Time, Permanent - 40 hours a week with weekend availability

Sales Administrator Requirements:

Customer service: 1-2 years (required)
The ability to be adaptive and responsive to change
High attention to detail
Computer literate with knowledge of social media messaging
Excellent communication skills with literacy skills to a very high standard
Ability to provide good judgement, even in pressurised situations
Experience of working in an e-commerce environment would be a huge advantage
Experience of working on SaaS platforms such as Shopify and Gorgias is desired

Ready to take on the exciting adventure of being a Sales Administrator? If you're confident you've got what it takes, don't hesitate apply now!

BBBH31448