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RECEPTION HOST: P/T.

Stephen James BMW & MINI is looking for a friendly, organised and proactive Reception Host, to be the face of our aftersales centre.  This is a great opportunity to develop your career with one of the world’s most admired brands in the automotive industry.

YOUR ROLE.

As the Reception Host, you will be responsible for assisting our customers with their visit, ensuring they have a welcoming and seamless experience. You will be attentive to each visitor, quickly understanding their needs and providing a tailored customer experience. You will be a brand ambassador and share our excitement for everything MINI and BMW.

The main duties of the role include:

Greet and welcome customers with a warm and professional demeanor

Assist customers with check-in and check-out procedures or by directing them to the right department/person

Proactive and organised, taking responsibility for general administration.

Monitor and manage the customer waiting area by keeping customers updated, offering refreshments, and ensuring they are comfortable and well looked after

Maintain a tidy, well-organised reception, coffee station and customer waiting area
YOUR PROFILE.

Excellent communication and interpersonal skills 

Good organisation and attention to detail 

Ability to work in a fast-paced environment and handle high footfall

Previous experience in a reception or customer service role.

Must be eligible to work in the UK
ABOUT US.

Stephen James Group is an established authorised BMW and MINI franchise, proud to be part of Hedin Mobility Group, a larger private organisation leading in world-class automotive retail and aftermarket services.

Our teams, whether in customer-facing roles or our workshop, are amazing – we’re passionate about making Stephen James a simple, easy, and enjoyable place to do business through a team of people that want to create a great experience for the customer.

Ensuring that we are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of our local communities gives us a great opportunity to provide a relatable service from people who are experts in the automotive industry.

SALARY AND HOURS.

Basic salary: £17,400 per annum. 

Working hours: Monday to Wednesday, 8.00am – 6.00pm with an unpaid hour for lunch and Saturday, 8.00am – 12.30pm (alternate weeks, 1 in 2).

In addition, you will be required to provide cover as per business needs. Any additional hours worked will be paid as overtime.

BENEFITS.

Stephen James values our employees and invests in personal development and training. In addition, we offer a wide range of market-leading benefits to all our colleagues. Why not take a moment to view our benefits and see what our employees love about working at Stephen James by visiting our