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ROLE PURPOSE

Due to significant growth our Client are looking to recruit an enthusiastic, knowledgeable and passionate Learner Skills Coach on a full-time basis to support in the delivery of Customer Service, Business Administration and Team Leader/Supervisor apprenticeship standards.

KEY RESPONSIBILITIES

you will be given ownership of your own caseload of circa 40 learners and will be responsible for supporting them from initial enquiry through to End Point Assessment (EPA).

You will be required to work within the requirements of the apprenticeship funding rules ensuring compliance whilst delivering an outstanding learning experience in line with the requirements of the Education Inspection Framework (EIF) and corresponding Ofsted inspection handbook.

You will use your professional, sector and life experiences to hold meaningful discussions with learners and employers during formal progress reviews where you will discuss topics such as Safeguarding, Prevent, British Values, ED&I and provide Careers Information & Guidance (CIAG) to the learners you support, guiding discussions beyond the academic, vocational and technical and into the learners personal lives preparing them for life in modern Britain.

Internally, you will be targeted on ensuring that learners make progress against their agreed training plan including development of English and mathematics and will be expected to identify when learners are no longer progressing as planned by intervening early and putting agreed remedial measures in place.

ROLE REQUIREMENTS

* Demonstratable experience of working within a senior management, administration and/or customer service role (min 3 years)

* Experience of apprenticeship delivery preferred but not essential.

* Experience of working within the Fire and Security industry preferred but not essential.

* Proven track record of working to KPI’s.

* Hold the following or be prepared to work towards: AET or above (or equivalent), Assessing Competence in Work environment or above (or equivalent), IQA.

* Proven track record of working to KPI’s.

BEHAVIOURAL COMPETENCIES

CORE:

* Some flexibility to liaise with learners outside of ‘usual’ work hours.

* Availability to travel and stay overnight if/when required.

OTHER REQUIREMENTS

Reference Checks

DBS Checks

Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications, we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds