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Systems Trainer Specialist - Full-time, Fixed-Term Position (12 months)
Farringdon, London
£38,124 - £40,130
The aim of this role is to lead on and deliver quality systems training to colleagues using the CRM (Customer Relationship Management) system and and other business systems as required. You will work closely with key stakeholders across MTVH to deliver an excellent service to our colleagues, training the step by step processes as well as supporting and embracing the positive changes the CRM system brings to our work.
What you'll need to succeed:
* To be a confident systems trainer, both in a classroom and virtual classroom environment
* Be able to build strong working relationships with key stakeholders at all levels, with the ability to influence and challenge positively
* Be customer-focused, positive and solution-focused
* Be flexible and able to manage a demanding schedule of training and system support
* Have experience of embedding values and culture principles into training programmes to promote and drive change
Due to the nature of this role, a full driving licence is required with business insurance and access to transport.
What you need to do now: Please see attached job specification for full details including personal competencies to determine if this is the ideal job for you. If you're interested in this role, click 'apply now' to complete an application.
Interview Dates: tbc
Please note :- we do not currently offer visa sponsorship.
What's in it for you?
Our benefits include:-
* 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
* 2 volunteering days per year for things like helping out in local communities
* An additional "Beliefs day" once a year to have an extra a day off
* Supported family friendly approach with extended parental leave
* Enhanced pension with matched contributions of up to 9%
* Option to buy or sell up to 5 days annual leave per year
* Life assurance cover 3 x your salary
* Cycle2work scheme
* Hybrid Working - Dependent on job role and department
* Health cash plan scheme for your everyday healthcare needs which you can add your family members too
* Tenancy deposit - interest free loan to help with rental deposits and season Ticket loan
* Access to extensive learning and training opportunities with Wisebox platform
* Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
* Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
* Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation
About us
We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.
Learn more about our benefits and organisation by viewing our attached document
Our promise
Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively "Serving people better every day" to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme.
We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other's wellbeing.
We provide a platform of Network groups for employees to share views, tell us what we?re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-
* Gender
* Ethnicity
* LGBTQ+
* Disability
Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!
We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment