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Bertelsmann is a media, services and education company that operates in about 50 countries around the world. It includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the magazine publisher Gruner + Jahr, the music company BMG, the service provider Arvato, the Bertelsmann Printing Group, the Bertelsmann Education Group, and Bertelsmann Investments, an international network of funds. The company has 117,000 employees and generated revenues of €17.1 billion in the 2015 financial year. Bertelsmann stands for creativity and entrepreneurship. This combination promotes first-class media content and innovative service solutions that inspire customers around the world

Salary: £47,0000
Location: Hams Hall

Hours: 40 hours per week, Monday to Friday 8:30 - 17:00

We are seeking an experienced and proactive Key Account Manager to take ownership of client relationships from inception to successful delivery, ensuring alignment with their business objectives and driving profitability. The ideal candidate will demonstrate exceptional leadership, strategic thinking, and a strong commitment to customer satisfaction.

Your Tasks 

Take commercial ownership of client relationships, overseeing P&L and ensuring pricing and profitability align with financial targets
Provide oversight of service delivery and operations, monitoring SLA adherence, KPI variance, and client satisfaction surveys
Prepare and lead monthly and quarterly business reviews, chairing client meetings as needed
Collaborate with internal stakeholders to support project management for new business introductions or client projects
Drive account evolution and growth through strategic planning and identifying opportunities for additional solutions
Proactively identify and address risks and issues, developing mitigation plans and contingencies as needed
Manage and resolve account escalations in a timely manner
Lead and develop a high-performing team dedicated to client success  

Your Profile 

Proven track record in customer account management, with a focus on resolving complaints and improving solutions
Strong business acumen and strategic thinking abilities
Exceptional communication skills, both verbal and written
Demonstrated leadership experience, with a track record of developing and motivating teams
Customer-centric mindset with a passion for building and maintaining relationships
Proficiency in project management and problem-solving  

We Offer  

25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days
Pension contribution
A life assurance policy that pays out 4 x Salary  
Employee Assistance Programme that provides you with confidential support, information, and advice to help you
Employee Discount Scheme through Benefits Hub
Free car parking Profile