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Customer Service Advisor – Engineering Industry
Location: Bedford
Salary: £26,000 per annum
Hours: Monday to Friday, 9 AM – 5 PM
Contract: Permanent
Work Environment: Office-based

Our client, a well-established engineering company, is looking for a Customer Service Advisor to join their team. This is a fully office-based role, where you will be responsible for handling inbound calls and providing excellent customer support.

Key Responsibilities:

* Act as the first point of contact for customers, answering inbound calls and resolving queries efficiently.

* Support customers using SharePoint, MS Teams, Windows, and eCommerce platforms.

* Collaborate with internal teams to ensure smooth operations and effective issue resolution.

* Maintain accurate records of customer interactions within CRM systems.

* Assist with technical troubleshooting related to digital platforms and software.

What We're Looking For:

* Previous experience in a Customer Service Advisor or similar role.

* Strong knowledge of SharePoint, MS Teams, Windows, and eCommerce platforms.

* Excellent communication and problem-solving skills.

* Ability to handle multiple tasks in a fast-paced office environment.

* A proactive and customer-focused approach with strong attention to detail.

What’s in it for you?

* A permanent position from day one.

* Career growth in a supportive and dynamic environment.

* Competitive salary and regular working hours – no weekends.

* Fully office-based role with a collaborative team.If you’re interested in this Customer

If you’re interested in this Customer Service Advisor opportunity, apply now by contacting Kerry Moore at (phone number removed)