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Claims Delivery Manager

Start Date: ASAP

Location: Rugeley

Hours: Full-time

Salary: £40,000 per annum

Duration: Permanent

As a Claims Delivery Manager, you will be responsible for the day-to-day claims management and operational service delivery, ensuring all logistics, including labour, travel, accommodation, and equipment, run smoothly. You will play a key role in driving the business forward by redefining and delivering a market-leading property damage restoration service while maintaining high standards in health & safety and compliance.

Duties:

* Plan and manage the efficient logistics and utilisation of resources such as people, equipment, and materials to deliver high-quality jobs safely and on time, within budget expectations.

* Apply productivity controls and measures to improve margins and consistency in service delivery.

* Identify business vulnerabilities and implement strategic solutions, including developing SOPs that ensure best practices and excellent customer experiences.

* Manage people effectively, including conducting team meetings, 1-2-1s, and performance reviews.

* Engage regularly with other departments such as Regional Large Loss Director, Finance, HS&E, and Business Development to enhance collaboration.

* Work with the MCC Senior Management Team to define and achieve goals for culture, systems, and practices.

* Promote continuous improvement and analyse Key Performance Indicators (KPIs) to identify future challenges and develop mitigation strategies.

* Collaborate with Regional Directors and Small Non-Complex Claims teams to implement programmes of change and maintain focus.

* Lead special projects as required by the business and support other areas when necessary.

* Willingness to travel extensively and stay away from home when required.

Skills and Experience Required:

* A degree, diploma, or professional qualification in a relevant discipline.

* Strong organisational skills with the ability to communicate and collaborate with teams at all levels.

* Experience in damage management or a technical/insurance leadership role.

* A strong background in logistics or claims, with a solid understanding of technical service delivery in damage management or a related field.

If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy