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About the Role:

We are seeking an experienced and compassionate Service Manager to lead a well-established Care at Home Service based in Livingston. As Service Manager, you will be responsible for overseeing the delivery of high-quality care services to individuals in their own homes, ensuring that they receive the support they need to live independently and comfortably. You will manage a team of care staff, coordinate care plans, and maintain compliance with all regulatory and service standards.

Key Responsibilities:

* Manage and oversee the day-to-day operations of the Care at Home service, ensuring the highest standards of care are delivered to clients.

* Lead, supervise, and support a team of care workers, ensuring they are motivated, trained, and equipped to provide the best care possible.

* Develop and maintain person-centred care plans that are tailored to the needs and preferences of each client.

* Conduct assessments, monitor the effectiveness of care delivery, and ensure that support plans are regularly reviewed and updated.

* Liaise with clients, families, and external agencies to ensure care needs are being met and address any concerns or issues in a timely manner.

* Ensure compliance with all relevant legislation, regulations, and company policies, including health and safety and safeguarding protocols.

* Monitor performance against care targets and KPIs, reporting progress to senior management and making recommendations for improvements.

* Provide leadership in staff recruitment, training, and development, ensuring the team maintains a high level of professional competence and service delivery.

* Manage budgets, resources, and staffing levels effectively to ensure the efficient and sustainable delivery of services.

* Foster a culture of continuous improvement, ensuring service user satisfaction and positive outcomes.

Skills and Experience:

* Proven experience in managing or supervising a care at home service or similar healthcare setting.

* Strong knowledge of care legislation, regulatory requirements, and best practices in home care.

* Excellent leadership and people management skills, with the ability to inspire and support a team.

* Experience in developing and implementing care plans and risk assessments.

* Strong organizational and time-management skills, with the ability to manage multiple priorities.

* Excellent communication skills, with the ability to build relationships with clients, families, and external professionals.

* A commitment to delivering person-centred care and improving the quality of life for service users.

* A relevant qualification in health and social care (e.g., SVQ Level 4 in Health and Social Care or equivalent) is required. Additional managerial qualifications would be beneficial.

What’s on Offer:

* A competitive salary, commensurate with experience.

* A supportive working environment with opportunities for professional growth and development.

* Comprehensive training and development opportunities.

* A chance to make a positive impact on the lives of individuals and their families in the Livingston area