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Gleesons has been exclusive partnered with a 3PL Business looking for a Key Account Manager, this opportunity is Excellent for a professional looking to grow out a Career within a well-established fast-growing businesses.

Job Title: Key Account Manager

Salary: £45,000 - 55,000

Work Type: Hybrid

Locations: Birmingham

The Duties:

Manage commercial aspects, relationships, and client ownership, including P&L oversight.
Supervise Service Delivery and Operations, ensuring adherence to SLAs, addressing KPI variances, and conducting Satisfaction Surveys; ensure all internal reports and analyses are provided.
Prepare and lead monthly and quarterly business reviews and routine client meetings for account evaluation.
Support Project Managers in leading new business initiatives or client projects for your accounts.
Collaborate with clients and internal stakeholders on account development and growth.
Identify opportunities to enhance client solutions, improve customer experience, and/or reduce costs.
Conduct risk and issue analysis, share mitigation plans, and update contingencies as necessary.
Handle account escalations promptly to ensure resolution.
Manage and develop the team.Your Profile

Proven Track record in Account Management and developing high-performing teams.
Tech Vertical Experience / Understanding
Stakeholder Management
Customer-centric with the ability to build and sustain relationships.
Excellent verbal and written communication skills.

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