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Hospitality Manager – Care Home

Holt, Norfolk

Up to £35,000

I am looking for an experienced Hospitality Manager to work in a brand new purpose-built luxury nursing home. The service is home to 66 residents who have dementia and nursing needs.

Your role will encompass overseeing all aspects of hospitality operations, from ensuring a ‘healthy living’ food service and an engaging activities programme, to making sure that housekeeping and maintenance operations are at the highest level.

In the role of Hospitality Manager you will:

* Create a caring service experience

* Foster a positive work environment emphasizing teamwork, improvement, and top-notch service

* Deliver exceptional experiences for residents, surpassing their needs and expectations

* Oversee food service operations, collaborating closely with the chef for quality meals on time

* Develop engaging activities promoting residents' interests, fun, and well-being

* Maintain a top-notch first impression experience and uphold high cleanliness standards

* Address maintenance issues promptly to keep the facility in good condition

* Manage the hospitality budget to meet revenue targets while controlling costs

* Build strong relationships with residents, families, and staff to enhance community engagement

* Ensure staff are well-trained and equipped for effective performance

* Uphold compliance with regulations, health and safety, and employment laws, maintaining thorough records

For this role you will need:

* Previous experience of hospitality, preferably hotels

* Excellent communication, motivational and people skills

* A genuine interest in engaging our residents and their families on a regular basis.

* Organisational skills with good time keeping

* Knowledge of relevant laws, regulations and policies, like employment and health and safety legislation

* The ability to be flexible with working hours as some weekend/evening work may be required on occasion

For more information on this role, please call Elite Care on (phone number removed)