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Reports to: General Manager and Regional Operational Manager

Key Objective:
To liaise with the resident’s family, friends, GP, Community Nurses, Specialists, Pharmacists, Local Authorities, Local Councils, Voluntary Bodies and any other Associations related the care for the elderly.

To support the manager in day-to-day management of the home and maintaining the policies and procedures of the home and Company.

To ensure the well-being of all residents in maintaining the six broad values’ Privacy, Dignity, Independence, Choice, Rights, and Fulfilment

To liaise with General Manager and other senior members of the management team on any issues that might arise.

To guide support and direct staff ensuring the home is providing the correct standard of care at all times.

To take part in any associated training activities in order that you ascertain the skills and knowledge to carry out your role in an effective and safe manner.

Key Accountabilities

To ensure that a stimulated and caring environment is maintained at all times, ensuing that the resident’s health safety and welfare is of the highest standard.

To ensure the correct level of care and assistance is delivered to each resident enabling them to maintain their dignity and independence at all times.

To administer and handle resident’s medication in line with the Companies policy and procedures, ensuring adherence to the national standards and pharmaceutical guidelines.

To ensure that the care file including the care plans and risk assessments are completed, and are in place and cover all aspects of care that is required by the service user.

To ensure that all care practices within the home are maintained at the highest level at all times.

To carryout, support and assist any activity as designated by the Manager in a timely and effective manner.

To implement staff Rotas in an effective and creative manner and monitor attendance.

To support and assist service user’s to live as normal a life as possible, recognising that assistance should only be given when necessary

To ensure that the service user receives the highest of standards of care in respect of physical and personal needs in respect to bathing, dressing and assisting at meal times.

To ensure that the aims and objectives of the home are met at all imes and to undertake direct or indirect care to residents as part of a team, to assist in care plan delivery under the direction of the home manager.

To supervise and support other members of staff and act as a mentor.

To assist, support and identify staff training and development needs.

To ensure that any relevant documentation and reports i.e. Care Plans, diaries, health and safety, maintenance are carried out during a working shift.

To ensure that the highest quality of care is maintained at all times and to consistently display a courteous and helpful manner.

To ensure that due regard is given to residents, customs, values, culture, religious and spiritual beliefs, always acting in a facilitative manner that promotes the residents dignity, independence and choice.

To assist with maintaining a safe and healthy environment, consistently demonstrating safe practice, both within the home and on occasions when escorting residents off site.

To report any maintenance, health and safety issues to the home manager.

To report to the home manager any incident / activity which may affect the well-being, safety or welfare of the resident

To ensure that the standards and upkeep of all resident’s property, furnishings and fittings are maintained and monitored at all times.

To take overall responsibility for all staff and all aspects of the residents by ensuring they receive the best care available.

To ensure that staff are carrying out their duties as set out in their respective job descriptions.

To provide support and assistance to members of staff.

To ensure that attendance to both mandatory and required training courses including that of your staff are met in order that skills, knowledge and competency levels are maintained in order to carry out the role efficiently and effectively.

To plan and facilitate regular staff meetings, staff supervision establishing an effective communication system, ensuring that staff team is kept up to date with all current necessary information.

To comply with all job related policies, procedures, regulations, and rules including health’ safety and welfare of the service user staff, and colleagues.

To ensure that fire checks, fire training and fire drills are implemented on a regular basis.

To ensure that areas of responsibility are maintained and to delegate duties to staff ensuring implementation.

To ensure that all associated administration duties are carried out effectively, efficiently and in a timely manner.

To be the custodian of all administration duties with regard to the disposal of medication.

It is the individual and collective responsibility of every member of staff to ensure adherence to the company’s equal opportunities policies. Racial, sexual or any other harassment or bullying as this will not be tolerated.

It is the responsibility of every member of staff to ensure compliance with health and safety at work legislation.

It is the personal responsibility of all staff to act in accordance with the care Quality Commission and Safeguarding of Vulnerable Adults (SOVA).

To carry out pre admission assessments of prospective residents, and liaise with all appropriate agencies.

Maintain a professional approach to all aspects of the clinical/deputy manager remit

To undertake any other duties, that may arise from time to time