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IT Junior

Location:  City of London

Location type: Hybrid

Who we are…

GlobalData is a specialist information services business on a mission to help our clients decode the future, make better decisions and reach more customers. Using our unique data, expert analysis and innovative solutions we’re able to create trusted intelligence on the world’s largest industries for thousands of companies, government organisations and industry professionals in one fully integrated platform. 

We began our journey in 2016, by combining a diverse range of specialist information services companies, many with decades of trusted customer relationships and deep sector specialisms. Today, we believe in the power of collaboration and operate as a single company, with more than 3,500 colleagues worldwide, across 20+ industries, delivering value for over 5,000 customers globally. The combination of deep expertise within the industries we serve and an innovative mindset, are unique and fundamental to ongoing success of our business.

Why join GlobalData?

GlobalData is at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world’s trusted source of strategic industry intelligence.

Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. We recognise the collective power of our people and it’s the collaboration of our teams that have shaped our success and will continue to do so in the future. Our colleagues are led by a strong management team who offer training, development and coaching that allows both early and experienced talent to progress in their career.

The role…

At GlobalData, our IT systems are essential in driving the solutions that serve consumers worldwide. We are looking for an enthusiastic IT Junior Support professional to join our team.

In this role, you will manage IT systems and assets, assist with system upgrades and issue resolution, and provide training and support as needed. The ideal candidate should possess knowledge of computer hardware and software, along with a basic understanding of networks.

Reporting to the IT Manager, you will be responsible for effectively managing your time and resources to meet service-level agreements and support local operational tasks. This role offers an exciting blend of customer-facing and remote support responsibilities.

While prior experience as a IT junior is not required, you should have a strong interest in IT, a willingness to learn new skills, and the ability to manage a high volume of support requests.

Role requirements:

Desired skills:

-Excellent communication and people skills

-Providing IT assistance to staff and customers.

-Resolving logged helpdesk requests in a timely manner.

-Microsoft Office 365

-Understanding of Active Directory/Exchange

-Understanding Windows OS & Mac OS

-Hardware Installation & Troubleshooting

Person skills:

To ensure your best opportunity to gain an interview, you should demonstrate the below criteria in your cover letter:

-Self-motivated and proactive always.

-Monitoring trends and providing pro-active solutions to common problems.

-Excellent time keeping and attendance.

-Strong communication skills, both verbal and written.

-Keeping abreast of technological developments in the technical services and products offered to ensure support offerings can be made.

-Travel within the UK which may necessitate own / public transport. Flexibility to support other sites when required.

GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

To find out more and to apply to our roles please visit (url removed).

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