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Job Opportunity: Office Administrator and project administrator

Candidate Profile
Structured and Organized: An organized, proactive individual who maintains structure in daily tasks.
Problem-Solver: Takes ownership, can quickly identify and resolve issues.
Strong Communicator: Excellent interpersonal and communication skills, particularly over the phone.
Team Player: Works effectively within a team environment; personable and outgoing.
Self-Motivated: Demonstrates initiative and enthusiasm.
Growth-Oriented: Willing to learn new skills and develop professionally.

Qualifications

* Proficiency with Microsoft Office Suite

Role Overview
This position entails two primary responsibilities: coordinating planned service visits and managing emergency site visits for entry systems and doors, alongside general administrative tasks.

Key Responsibilities

Service Coordination

* Arrange and manage planned service visits for entry systems, scheduled bi-annually or annually.

* Coordinate with clients to schedule visits and ensure that engineers are assigned, visits are completed, and outcomes are reported accurately.

* Record visit details in the internal system and communicate completion to customers.

Breakdown Coordination

* Respond to incoming service requests by phone or email from customers reporting entry system malfunctions.

* Gather detailed information regarding each issue and assign engineers as needed to handle site visits.

* Ensure that visits are executed efficiently and recorded in the system, with final confirmations sent to clients.

Administrative Responsibilities

* Answer and route phone calls, handling customer inquiries and assisting with callouts for engineers.

* Maintain smooth communication with both engineers and clients to ensure job success.

* Log information from completed site visits and confirm with customers.

* Perform general office administration, such as greeting visitors, accepting deliveries, and maintaining client relationships.

* Follow up on outstanding quotes and maintain organized records.

Additional Duties

* General office tasks, such as data entry, document management, and supporting the office team.

* Support visitor management and delivery intake.

About the Company
The company specializes in entry system solutions, designing, manufacturing, and installing both automatic and manual entry doors for sectors including retail, healthcare, commercial, and industrial markets. This includes the types of entrance systems commonly found in supermarkets, hospitals, and offices.

Core Company Values

* Uncompromising Quality: Commitment to delivering high-quality service.

* Transparent Communication: Encourages open, respectful, and timely communication.

* Ownership of Results: Embraces responsibility for all outcomes and strives to improve.

* Innovation: Open to new ideas and approaches, learning from each attempt.

* Integrity: Always committed to doing the right thing.

Role Details

* Location: Staines, Middlesex

* Work Hours: 37.5 hours per week, Monday to Friday, 9:00 am - 5:30 pm (1-hour lunch)

* Salary: Up £25,000- £30,000, based on experience and qualifications