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Who we are in a nutshell.

At BES Group, we pride ourselves in being the leading end to end risk management solutions provider in the UK and Ireland.  That means it’s our job to help keep our customers assets’ legally compliant, operational and, above all else, safe.  And we do this with a team of the very best people, simple.

With safety our number one priority, it’s no surprise that our electrical division is all about electrical safety.  We’re experts in this field, carrying out hundreds of essential Electrical Installation Condition Report (EICR’s) and other critical inspections, for our customers every single day.  What’s more, we are a leading specialist Electric Vehicle (EV) charging solutions provider, not only managing the end-to-end installation, but the ongoing routine safety examinations.

This is an excellent opportunity for you if you have experience in an administration, operations, contract management or customer service role to continue your operations and customer service career and become part of a fast-moving business, embracing a period of exciting growth.

What will you be doing?

As an Electrical Contract Coordinator for our Electrical division, you will be a key member of our team. You’ll be working in a busy customer service department and your role will include supporting our customers and the team through general operations including (but not limited to);

Daily checks on Engineers progress, completing mandatory documents at agreed check points throughout the day.

Meeting daily property completion and revenue targets

Reporting any issues/patterns in behaviour (e.g. timekeeping/attendance) to the Head of Planning and discuss action to be taken, escalating when required

Monitoring and managing the planning of works for your Engineers up to 10 days in advance

Planning in labour for your contracts on the monthly Labour Schedule document

Managing stock from Housing Associations and recognising trigger points to request more properties

Managing the ‘Action Required’ job status effectively to ensure it is kept to a minimum and within KPI targets

Attending meetings with clients, gathering relevant information prior to meetings and executing any action points.

As part of our team, you will get:

A minimum standard starting salary of £25,000 depending on experience plus bonus (OTE)

Company Pension Scheme

Annual salary review

20 days annual leave plus 8 bank holidays

Opportunity for flexible working

Electric Vehicle salary sacrifice scheme 

Discounts and savings via our employee benefits portal

Health and wellbeing support via our Employee Assistance Programme

Company wide volunteering scheme

Fundraising support for your chosen charity

To join our team, you will need: 

You don’t need heaps of experience to join the team as an Electrical Contractor Coordinator, just the right attitude, aptitude and appetite for what we do. You’ll also:  

Offer previous experience in an administration, operations, contract management or customer service role

Good IT skills and the ability to use online systems and Microsoft Office applications confidently

Able to communicate and build strong internal and external relationships

Have lots of enthusiasm to deliver a refreshing customer experience, every time!

Organisation skills with the ability to multi-task and prioritise workloads to meet deadlines

Problem solving skills and the ability to use own initiative

We want you to be you!

Our focus on diversity, equality and inclusion is here to stay. 

Our team is made up of some of the most skilled and talented people and that’s what matters to us.  At BES Group, we want our people to know that they can be their true authentic selves at work, it really is that simple.

What’s more, we’re a Real Living Wage employer across our complete business and we are delighted to have pledged our committed to the military community by signing the Armed Forces Covenant.

Go for it!  Research suggests that some people tend to only apply for roles if they meet all requirements. If you don't meet every point above, but still feel like you could really help make a difference in this role, please apply, you might be exactly what we’re looking for.

To apply for this role, simply click “Apply”.   We ask for some basic contact information and a CV or your LinkedIn profile, it’s that easy!  Please note, successful candidates will be required to complete the relevant background checks as part of the recruitment process.

BES Group, where our people and our customers come before everything else