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Voids Operations Manager

Annual Salary: £58,271 (with a planned increase in 2025)
Location: Coventry
Job Type: PermanentWe are recruiting on behalf of a prominent housing provider for a Voids operations Manager to join their team. This pivotal role involves managing the delivery of responsive repairs and maintenance works across a diverse property portfolio. If you are a dynamic leader with a background in building services, particularly within social housing, this could be your next career move.

Day-to-day of the role:

Direct line management of Trade Supervisors and Trade Engineers, ensuring excellent operational field performance.
Source, manage, and motivate both directly employed and subcontracted resources to deliver cost-effective, high-quality, and customer-focused outputs.
Manage daily activities of Trade Supervisors, Trade Engineers, and subcontractors, ensuring all business objectives are met within overall time, cost, and budget constraints.
Maintain and build strong internal and external client relationships to exceed customer expectations while fully meeting contractual requirements and targets.
Operate within an assigned budget and deliver agreed financial and operational targets.
Support the management and delivery of voids, programmed, and project works as required.
Consistently deliver against customer, commercial, and internal operational KPIs.
Create and monitor performance management information and attend management meetings.
Develop the operational and technical capability of the team at supervisory and trade levels.
Ensure compliance with designs, specifications, standards, and HSQE requirements.
Contribute to the development of the Maintenance Operations strategy for improved performance and customer satisfaction.

Required Skills & Qualifications:

Qualification in a building-related subject to HNC, City & Guilds, NVQ, or relevant trade background.
Proven experience in a maintenance and building services organisation, preferably within Social Housing
Experience of managing Void properties
Strong leadership skills with experience managing and inspiring teams to achieve high-quality service and meet operational and financial targets.
Knowledge of health and safety legislation (including CDM) and good practice in a repairs and maintenance setting.
Competent in budget setting and monitoring with the ability to maintain service within budget targets.
Excellent communication skills to effectively manage relationships with customers, suppliers, and subcontractors.
Experience in managing teams remotely and ability to work effectively as part of a team.
Experience of formal contract agreements and procurement activities is advantageous.

Benefits:

Competitive salary with a planned increase in 2025.
Opportunities for professional development and growth within a leading housing provider.
Supportive and inclusive work environment aligned with strong organisational values.To apply for this Operations Manager position, please submit your CV or contact Mel Applin @ Reed