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The Recpool Group are currently recruiting for experienced Customer Service Relationship Managers on behalf of our client, who is a shared service Payroll specialist based in Liverpool City Centre, L2.

Operating as an essential point of contact within the business, the successful applicant will be providing a full cycle customer support role to contractor and limited company workers within the UK recruitment sector.

This rare but exciting opportunity would be suited to someone who has a settled phone based customer service employment history and are ready to take on a new challenge.

The role offers full in-house training related to their internal database and processes along with a modern and professional working environment.

The role:

* Dealing with existing clients across multiple shared service platforms

* Handling the after-care service of clients

* Resolving customer queries

* Building & maintaining strong relationships with existing clients

* Providing a professional and reliable service throughout

* Generate new business from our existing client base

* Various admin tasks and documenting client information in our Customer Relationship Management (CRM) system

The person:

* Excellent verbal and written communication skills

* Strong organisational and time management skills

* Professional telephone manner and conduct

* IT literate and comfortable using standard Msoft Office packages, Gmail and Google Apps

* Previous Relationship Management and/or Customer Service experience within a contact/call centre environment

* Problem solving mentality

* Able to handle potentially challenging customers in a calm and effective manner and deliver the correct solution first time

* Ability to multitask across multiple separate systems and prioritise accordingly

* Able to work well both independently and cooperatively

* Dedicated and receptive to training and feedback

The package:

* Basic salary up to £25,000 based on experience

* 21 days holiday with the opportunity to add a further 4 days

* Fantastic working environment in highly sought-after location

* Ongoing training and development

Due to our client's specific requirements, we will only be looking to progress applications from candidates who have a minimum of 12 months recent employment experience, working in a phone based contact/call centre customer service environment