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Role OverviewClinical Service Delivery

·       Deliver clinically robust, consistent, and comprehensive telephone assessments which lead to the most clinically appropriate outcomes

·       Assess, plan, implement and evaluate appropriate interventions and clinical pathways throughout the case leading to expedient patient recovery and case closure

·       Regular and consistent use of the bio-psychosocial model when making contact with patients and with clinical decisions

·       Utilising every contact point with patients as a chance to educate & provide clinical support

​Patient Care

·       Shared responsibility for patient cases, i.e. supporting colleagues proactively and encouraging a team working environment

·       Assisting with optimising service delivery

·       Adopting and encouraging the highest standards of patient care, including the consistent provision of clinical guidance and accurate, clear T&Cs advice

·       Taking a forward thinking, patient-centred approach to overcome case management hurdles

About the RoleRehab Case Manager (Graduate MSK)

Location: Croydon (hybrid working available)

Salary: £27,600

Full-time, Monday to Friday (shifts between 8 and 6.30 with occasional Saturday morning shift)

An exciting opportunity has arisen in our team for a Rehabilitation Case Manager with a background in sports therapy or sports rehabilitation. The health services utilise an individual’s clinical hands-on experience in a telephonic, office-based environment to effectively assist an injured individual with their recovery. This role requires the applicant to possess high levels of communication to influence and support a patient’s journey, whilst maintaining great attention to detail within a fast-paced environment; often with competing priorities. This role would suit somebody who is looking to utilise their hands on experience outside of the typical clinical or sporting environments.

Benefits
25 days annual leave
Your birthday off
6% company pension contribution
Bike to Work Scheme
Medicash Health plan
Enhanced Maternity/Paternity/Adoption and Shared Parental leave
2 voluntary days per year
Long Service Awards
Employee Wellbeing Seminars
CPD opportunities
Professional memberships paid for (role dependent)
Essential SkillsEssential:

·       Relevant clinical degree (sport therapy, sport rehabilitation, or physiotherapy)

·       1 years clinical/hands on experience or previous case management or vocational rehabilitation expertise

·       Current governing registrations of your relevant professional body e.g. BASRaT or SST, HCPC body (or able to quickly obtain membership)

·       Excellent written and verbal communication skills, good attention to detail and time management skills

Desirable:

·       Experience with delivery of high customer service and / or proven case management experience

·       Relevant experience (Health, Legal Profession, Insurance) etc. is advantageous

·       CMS UK membership a bonus