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Our client is a leading organisation seeking a talented Business Analyst to join their global IT team. This is a fantastic opportunity to work closely with digital service operations and product management teams to drive impactful changes and enhance their digital platform. Permanent role, hybrid working 2-3 days in the office.

Key responsibilities as the Business Analyst but not limited to:

* Articulate business requirements through functional specifications and Agile user stories.

* Own and optimise the Business Operating Model across functional areas.

* Serve as the Subject Matter Expert for project and operations teams, enhancing business processes.

* Proactively identify and address delivery risks.

* Understand strategic business needs and plans for growth.

* Analyse technical systems and business models to improve IT products and services.

* Maintain strong relationships with key stakeholders across regions and functions.

* Source and implement new business technologies.

* Collaborate with architects and SMEs to define technological solutions.

* Produce reports on application development and implementation.

* Conduct A/B tests and analyse data to guide business decisions.

Skills and experience required as the Business Analyst:

* Extensive experience as a Business Analyst or Senior Business Architect.

* Proven experience with standard e-commerce products is essential.

* Familiarity with curating website content and managing CMS platforms.

* Understanding of PIM systems is required; direct working experience is not necessary.

* Knowledge of how different components in e-commerce platforms integrate with ERP systems.

* Familiarity with APIs, database queries, and other technical concepts is important.

* Experience in Business Process Reengineering or Transformation Programmes.

* Excellent communication and interpersonal skills, capable of articulating complex concepts.

* Full project lifecycle experience with knowledge of various methodologies, including Agile and Waterfall.

* Creative problem solver with strong analytical skills.

* Knowledge of packaged ERP systems, particularly in finance and supply chain (experience with Microsoft Dynamics 365/AX preferred).

This is an exciting opportunity to become a key player in the IT team to help shape the future of the digital landscape