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Control Room Operator

Up to £28,000 DOE

Full-time – Night shift rotations

East Sussex

An exciting opportunity for an experienced Control Room Operator to join a well-established team in a forward-thinking company, specialising within the Social Housing. This role is for a motivated individual with a good eye for detail and enthusiasm with solid communication skills.

A night in the life of a Control Room Operator will include:

Handle client calls politely, addressing out-of-hours enquiries such as bookings, repairs, and anti-social behaviour incidents.

Professionally communicate with staff and external parties.

Operate incident management systems and monitor CCTV, including activation-led systems.

Provide real-time support to the business from the control centre.

Coordinate with emergency services to support staff and clients.

Maintain logs, incident reports, and company records.

Assist with building concierge duties, including light cleaning and maintenance tasks.

Report resident maintenance issues to the Repairs Team.

Ensure confidentiality, data protection, and professional boundaries.

Complete additional duties to support business operations and reputation.

The successful candidate will have/be:

Previous experience within a similar role preferred

Highly organised with a strong work ethic.

Customer-focused and professional

Able to perform well under pressure.

Knowledge of confidentiality and data protection.

Proficient in Excel, Word, and other software.

Strong verbal, written, and interpersonal skills.

Flexible and reliable

What are you waiting for?! Apply now for immediate consideration!

This role is being handled by Jasmine King, Business Support Consultant for Pearson Whiffin Recruitment. 

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