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Customer Services Advisor

Our client in the Coalville area are seeking a Customer Service Advisor to join their team on a full time permanent basis.

The main purpose of the role will be to:

Complete the day to day duties within the department

Provide excellent customer service on the telephone, face to face and via email

Manage customer accounts

Overview of the role

Process purchase orders on SAPs

Handle incoming calls and resolve queries alongside building good customer relationships

Follow processes and procedures within the department

Work to deadlines, Prioritise work load and multitask

Provide customer back order reports on a weekly basis using the reporting system on SAP

Manage multiple email accounts and respond accordingly

Stock Checks, Pricing and product lead times

Dealing with customer discrepancies, investigating and logging reports using excel

Chasing deliveries, Giving ETA’s and requesting POD’s

If you consider yourself to be the following - please apply

Passionate about giving excellent customer service

Pleasant and efficient telephone manner

Helpful attitude

Desire to learn and progress to more advanced duties

Have excellent attention to detail

Ability to maintain good working relations with customers

Ability to prioritise own workload but as part of a team alongside helping with other workloads during busier periods

Hours of work:

8.30am - 5pm (1hour lunch) Mon - Thurs

8.30am - 4.30pm (30 min lunch) Fri

Salary up to £22,500 for relevant experience