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Our client, based in Lincoln, are looking for an enthusiastic and experienced Customer Service Advisor who can provide first-line customer service support to all customers via telephone and email communication, as well as administration support to all departments within the organisation. The role predominantly includes handling inbound telephone and email enquiries from our external customers.

Hours: Monday to Thursday 09:00 – 18:00/ Saturday 09:00 - 18:00

Salary: £11.44 per hour (time and a half for weekends and bank holidays)

Requirements of the Role:

* Experience in customer service environment;

* Is well organised, plans ahead and maintains accurate and comprehensive records; manages own time effectively;

* Participates fully in team activities, supports and respects colleagues; shares information and resources;

* Understands and respects customers;

* Takes personal responsibility for addressing customer needs through the delivery of high-quality customer service.

* Knowledge of MS Office

Duties and Responsibilities:

* To provide an efficient and effective service to customers through telephone and email communication, understanding their needs and requirements, working to exceed these wherever possible;

* To demonstrate a positive, enthusiastic, committed and flexible attitude towards customers and other team members, recognising the importance and benefits of effective team working;

* Listens to customer requirements and responds in a way appropriate to meet the needs of the customer;

* Deliver customer service in line with ‘best practice’. Ensure compliance to relevant policies;

* Provide point of contact for customer enquiries, dealing with these through to a successful outcome;

* To work flexibly and to schedule within a busy department;

* To provide a range of data administration and support as requested;

* To be able to work as part of a team and independently;

* To be fully conversant within the computer system being used by the company at any time;

* Building and maintaining relationships with new and existing customers;

* Maintains a friendly and helpful attitude to customers, potential customers and colleagues ensuring the Company is always presented in a positive manner;

* Ensure the Company’s internal and external customer care and equal opportunity policies are adhered to;

* Promote a professional image at all times.

If interested, please click 'Apply Now' and send your CV through, or call Cameron on (phone number removed).

Reflect Recruitment Group is operating as Employment Agency under the Employment Agencies Act 1973