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Technical Support Engineer

* Washington

* Permanent

* £34,000 per annum

A growing manufacturing company based in South Tyneside are looking for a Technical Support Engineer to join their team on a permanent basis.

You will be based onsite at the engineering facility in South Tyneside, working closely with the Service Manager & field engineers to provide technical support to customers and distributors.

What You’ll Bring to the Team

* A technical approach, ideally with some engineering experience to complement this.

* A degree in an engineering discipline, or hands-on engineering experience would be a big plus

* Ability to follow engineering schematics

* Excellent customer service skills – you’ll be liaising daily with customers and suppliers as a company representative

What You’ll Be Doing

* Providing technical service support to customers across UK and Europe - this will mainly be over the phone or email, but occasionally will involve in-person support.

* This support could be focussed on repairs, routine service, user training or general queries

* Using a range of systems and documentation processes to ensure full service & repair traceability

* Working with the Service Manager to resolve and escalated customer issues

* Liaising with field engineers to arrange effective schedules and confirm travel arrangements

For more details on this opportunity, please click apply or contact Sam Hetherington at Pin Point Recruitment