Login to Apply

Customer Service Administrator

26-28k

Hayes

Are you someone who is passionate about delivering great customer service?

Do you have at least a 6 months commercial office experience and are now looking for your next career move- somewhere where you can join a positive and upbeat team and a company who will train you and develop on your existing skills.

My client (who offer a tasty product line) are now seeking a bright and driven person to join their customer team.

This is tight knit department- somewhere where team work definitely makes the dream work!!

The position will involve liaising with B2B customers, order processing, managing logistical and delivery issues.

Training will be given where needed and prospects for further development are good.

Responsibilities

Process all sales orders and related activities

Input into ERP system
Pre-and post-sales orders administration, including issuing relevant documentation
Liaise with relevant departments to ensure customer’s expectations are fulfilled
Monitoring updated delivery dates against customers’ requirements ensuring the Company meets the requirements deadlines

Communication with customers

Quotations, acknowledging orders, updating on the progress of the orders
Following up any queries or concerns that a client may have regarding their orders
Investigating & replying to customer's complains related to damages, late deliveries or any other logistic issues
Arranging returns and processing any customer complaints

Logistics administration

Liaise with customers and third parties to organise consignments domestically and internationally, ensuring customer expectations are fulfilled
Liaise with external carriers and schedule deliveries effectively
Prepare and complete shipping manifests and other logistics documentation
Trouble shoot day to day issues regarding customers deliveries
Monitor and measure service levels using client and supplier information

Skills Needed

Some commercial office experience- either from customer service, logistics or similar
Strong work ethic
True team player
Ability to learn quickly and want to develop your career

Is this a great opportunity for you?  Apply today!

Not quite what you’re looking for?  Recommend a friend you know and receive a £100 voucher upon their successful placement. 

*Please note to be entitled to the voucher the recommended candidate must successfully complete their probationary period with their new employer.

What You Need to Do Now:
If you're interested in this role, please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications, if we have not contacted you within 48 hours, please assume you have been unsuccessful on this occasion.

For the purpose of the Conduct Regulations, when advertising permanent vacancies, we are acting as an Employment Agency, and when advertising temporary/contract vacancies, we are acting as an Employment Business.

We take your personal data seriously and take every step to protect it. To learn how we handle your data, please visit our website where you can find our Data Privacy Notice