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Customer Service Advisor

4 months

Monday – Friday

08:30 – 17:00

£12.82 p/h

Trafford Park, Manchester

** You must be available for an immediate start **

Winsearch is working with a leading manufacturing business to appoint an experienced Customer Service Advisor, on a temporary on-going basis in Trafford Park.

Customer Service Advisor

The purpose of the Customer Service Advisor will be to monitor and maintain customer mailboxes and respond in a timely manner. Experience of multiple mailboxes is essential for this role.

Customer Service Advisor

Benefits

Free parking
Close to amenities
Potential for hybrid working once fully trained
Customer Service Advisor

Main duties and responsibilities:

Responding to customer queries
Investigating disputes (missing order, missing boxes on delivery, pricing errors etc)
Managing the categorisation of the mailbox (we have all customer queries across all brands coming into a central mailbox, so categorising frequently is essential to ensure the correct team member is picking up the query)
Good written communication essential
Knowledge of Microsoft Office packages (in particular Outlook & Excel) essential
The Candidate

Customer Service experience essential
SAP Experience would be beneficial but not essential
Experience of managing multiple mailboxes and responding to emails is essential
Ability to write own responses to email essential
Customer Service Advisor

Winsearch acts as an employment agency for permanent staff and an employment business for temporary workers. We recruit for roles based in Engineering, Technical, Warehousing, Manufacturing, Office, Logistics and Industrial.

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Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!

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