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Contact Officer

Duration: Initially 3 months
Hours: 37 hours per week
Location: Bournemouth
Rate: £17 umbrella an hour (£14 PAYE an hour)

Bournemouth, Christchurch and Poole Council are looking for a Contact Officer to join their Adult Social Care Services.

Responsibilities:

Act as the first point of contact for professionals and the general public requiring information or services
Administer the Crisis Payment scheme in line with Local Authority policy and guidance
Support the triaging process for safeguarding of vulnerable adults
Initiate the assessment process of adults requiring services
Support the Continuing Healthcare Team in screening referrals for their team.Requirements:

Experience of working in a fast-paced environment
Confident using telephone and computer recording systems
Knowledge of direct experience of working in an Adult Social Care or Health setting