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Motor Claims Handler

Join our dynamic and collaborative Claims team as a Motor Claims Handler!

The Role

We are on the lookout for skilled and seasoned experts to join our fast-paced Motor Claims team, where you will take responsibility for handling a portfolio of Motor Claims from first notification to settlement.

You will put the customer at the heart of everything you do, utilising know your customer (KYC) and treating customers fairly (TCF) methodologies, handling claims in line with compliance, FCA regulations and business policies & procedures.

This is an excellent opportunity if you have Motor Claims experience and are looking to progress your personal development and are seeking a more collaborative working environment. You will also be working for a company that boasts a very people centric culture / approach to work.

Responsibilities:

As a Claims Handler

You will be managing Motor Claims ensuring service standards are met and/or exceeded
Keep an efficient diary system for all claims, ensuring claims are chased as required
Develop and maintain a full understanding of Acturis
As required, provide the broking department and clients with claims information and reports as required
Ensure complexed claims are handled as per the group procedures
Acknowledge all new claims to both clients and insurers and keep clients informed, and ensure best outcome on each claim
Produce claims MI/claims reports when required
Attend client meetings and present claims information when required
Responsible to undertake any other duties as requested by management on an ad-hoc basis
You will ensure personal CPD is managed and kept up to date by keeping skills and knowledge current

Experience:

To excel in this role, you’ll need

Robust Commercial Motor Insurance claims handling experience, coupled with strong commercial awareness and full understanding of insurance claims procedures
Must be passionate about the delivery of exceptional customer service experience, applying TCF and KYC methodologies
Acturis system knowledge (desirable not essential), being able to use MS Excel, MS word and Outlook
Cert CII, or working towards this or keen to undertake the qualification in the future
Highly organised and have great time management
Excellent communication skills both verbally and written

Further information

  As well as a competitive salary we offer the following benefits -

Hybrid working with 3 days in the office and 2 days WFH
Competitive holiday allowance with the annual option to buy additional days 
Death in Service benefit of x4 salary
Company pension scheme
Parking at the office
Enhanced maternity and paternity leave packages
A flexible benefits package which allows you to add additional benefits to your overall package
Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
Referral schemes 
Discounted rates on PIB products
We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint. 
 
Why Work For Us?

We are proud of our success and growth and have been recognised for many industry awards across our business.  If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you.  PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. 

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.

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