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Connections The Recruitment Specialists is partnering with a boutique legal practice to find a promising law graduate for the position of Relationship Manager. This role offers an excellent opportunity to build foundational skills in client engagement while gaining hands-on experience alongside seasoned solicitors. It also serves as a potential pathway to becoming a solicitor as you develop expertise in managing client relationships.

Role OverviewAs a Relationship Manager, you will be the first point of contact for prospective clients, taking a friendly, empathetic approach to understand their legal needs. You’ll manage these relationships from initial contact to client conversion, collaborating closely with the legal team to ensure exceptional support. This role provides valuable experience in client engagement, legal processes, and business development.

Key Responsibilities
Engage with prospective clients through multiple channels, including phone, web forms, web chat, referrals, and social media.
Identify and assess each client’s legal needs, qualifying leads to align with our services.
Offer consultative guidance on our legal services, clearly explaining options and building rapport.
Provide ongoing support, ensuring clients feel informed and valued at each stage of their journey.
Collaborate with solicitors on both contentious and non-contentious matters, following up on enquiries to drive client satisfaction and conversion.
Maintain regular communication with clients, fostering trust, transparency, and long-term loyalty.
Track interactions in CRM systems to support consistent service.
Contribute to client engagement strategies, raising awareness of our services and encouraging referrals.
Actively participate in retention and client engagement strategies, suggesting ways to enhance service delivery.Qualifications
Recent law graduate (LLB or equivalent) or experience in a solicitor's practice or the service industry.
Prior experience in customer service or client-facing roles is advantageous.Benefits
Healthcare: Comprehensive plan with 24/7 GP access, dental and vision allowances, and annual eye and hearing tests.
Wellness: Gym membership, counselling services, and monthly office massages.
Professional Development: Annual personal development and training plans, plus subscriptions to professional magazines.
Salary: £26,000 - £28,000, depending on experience.
Get in touch today! Call Luke at Connections The Recruitment Specialists to learn more or discuss this exciting opportunity