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The role of the Assistant Park Manager involves working closely with the Deputy and Park Manager to lead, develop, and motivate a team.

Managing the daily operations of the park, ensuring exceptional customer service, and adhering to brand standards and procedures.

Fostering a culture of respect, collaboration, and shared responsibility, and act as a brand ambassador by being commercial, creative, and innovative in shaping the team culture.

The role is paying £28k per annum with attractive benefits.

The working hours are 40hours per week including weekend shifts.

Key Responsibilities:

Ensure the team upholds the company values.
Drive the park's financial performance by managing KPIs and using financial and feedback data.
Maintain high standards of customer engagement, activities, and service.
Manage cost control, labour, and purchasing efficiency on-site.
Ensure consistent H&S compliance and pass all audits.
Ensure consistent F&B compliance and pass all audits.
Ensure events are well advertised, fully booked, and successfully delivered.
Be visible and lead on the park floor.
Ensure smooth, well-run parties that create lasting memories.
Build strong relationships with peers.
Stay updated on internal procedures, industry trends, and competitor activity.
Skills

Minimum of 3 years in a leadership role
Experience managing financial data and KPIs
Experience managing and leading large teams
Event planning and execution experience
Knowledge of welfare and Equality, Diversity, and Inclusion (EDI) in the workplace
Strong customer service and engagement skills
Experience working with Special Educational Needs (SEN) children and customers
Knowledge of industry Health & Safety standards and compliance
Tech-savvy
Proficient in core Microsoft applications
Background in service-led industries (e.g., hospitality, adventure parks, family leisure entertainment) is desirable
IOSH qualification is desirable
First aid qualification is desirable