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Your New Company
Armstrong Logistics Ltd is a family-run, award-winning logistics company with over 15 years of expertise. Strategically located in Lutterworth, Leicestershire, we operate 24/7, 363 days a year, ensuring efficient and reliable delivery for our clients. Partnered with major UK supermarket retailers, we offer a comprehensive range of services including warehousing, distribution, and transportation. Our modern fleet of vehicles including our first electric truck to guarantee that goods arrive in optimal condition and we meet sustainable practises. At Armstrong Logistics, we pride ourselves on balancing economy, sustainability and quality to meet our customers’ needs effectively.

Your New Position

As a Orders Administrator, you will be the first point of contact for our valued customers. Your role will involve handling inquiries, processing orders, managing returns, and ensuring a seamless customer experience. You will work closely with various departments to coordinate logistics and provide timely updates to customers. Your ability to communicate effectively and manage multiple tasks will be key to your success in this role.

Requirments for Success

* At least 2 years of prior experience in customer service.

* Attention to Detail: Ensuring accuracy in order processing and documentation.

* Excellent Communication Skills: Both verbal and written, to interact effectively with customers and team members.

* Customer-Focused Attitude: A genuine desire to help and resolve customer issues promptly.

* Technical Proficiency: Familiarity with customer service software, order processing systems, and basic office applications.

* Problem-Solving Abilities: Quick thinking and resourcefulness to handle customer queries.

* Team Player: Willingness to collaborate with different departments to ensure customer satisfaction.

Benefits you will receive

* Competitve Salary £25,000.

* SMART Pension Plan: Secure your future with our comprehensive pension scheme.

* Ongoing Training & Development: We invest in your growth with continuous learning opportunities.

* Provided PPE & Uniform: Stay safe and professional with our provided personal protective equipment and uniform – Once completed the probation.

* Flexible start times: Options to balance work and personal life