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Account Advisor

Islington

up to £35,000

Hyde is looking to recruit a Rent Account Advisor to join its Housing Team on a PFI contract in Islington.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As a Rent Account Advisor at Hyde you will be working within the Commercial division of the Operations directorate to manage the prevention and recovery of rent arrears from tenants.

Responsibilities

* Liaising with tenants to ensure rent is paid, arrears are avoided, and contractual collection targets are met.

* Answering enquiries relating to rent charges and payments, via phone and email.

* Assisting and supporting tenants with accessing advice and help.

* Taking enforcement action in cases of non-payment, including making applications to Court, and attending Court.

* Working as part of the wider Housing team to deliver the PFI contractual service

Skills and Experience required

* Previous experience in a similar role or a role involving chasing outstanding debts

* Excellent customer service skills

* Knowledge of rent accounts is desirable but not essential

* Strong written and oral communication skills

* Good IT skills

Benefits

* A fantastic pension

* Life assurance

* Great holidays

* An award-winning flexible benefits package.

* Volunteering days

* Hyde operates an agile approach to work, requiring you to be in the office 40% of your time Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified