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Location: Stoke-On-Trent
Hours: 38.7 hrs/week (Rotational shifts, incl. 1 in 4 Saturdays)
Salary: £25,225 + bonus

Looking for your next career move? We’re expanding our team and want motivated, professional individuals like you!

The Role:

As a Collections Agent, you’ll handle calls to support customers with overdue payments, using your communication and negotiation skills to find fair solutions. You’ll thrive in a fast-paced, target-driven environment while delivering excellent customer service. Full training provided.

What You’ll Need:

* Strong communication & listening skills

* Resilience & ability to work under pressure

* Self-motivation & target focus

* GCSE Maths & English (A-C) or equivalent

* Up to 1 year’s experience in customer service, retail, or a contact centre preferred

Perks & Benefits:

* Bonus scheme & up to 35 days holiday

* Pension & enhanced family leave

* Employee rewards, events & well-being support

* Free parking, gym contribution & tea/coffee

* Paid volunteering days & casual dress code

Conveniently located near Stoke city centre & train station. Apply now