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FIT Reservations Consultant - Tour Operations - Hybrid

Salary - Start from £24,000 DOE
Working Hours - Monday to Friday - 9am - 17:30pm
Start date - Beginning of February 2025
Location - City Centre of Edinburgh

Job Profile:

Are you looking to join a growing company that values your personal growth and invests in you? This position is for anyone looking to work in a fast-paced environment and has the desire to thrive in the travel trade industry. We are looking for motivated individuals who are seeking career development and has a real passion for providing a high standard of service.

They have built a strong reputation as a leading destination management company in the UK and are looking for individuals to join them who share a similar passion for travel and tourism, willing to work as a team and is eager to learn.

Duties and responsibilities:

Quoting & booking
Booking management
Responding to your daily allocation of bookings, the timely response to all enquiries including portal requests/cancellations considering different time zones, regular review of any pending enquiries.
You will be tracking and monitoring the progress of bookings and their operation will be closely monitored to ensure the team are meeting quality & service levels ensuring you meet the standards and take responsibility for your work
Communicate effectively with your supervisor/manager about any complaints you will be dealing with so they are able to provide support & guidance should you need.
You will be fully familiar with all the general allocation and sub-allocation splits for any preferred partners. You will ensure you make correct usage of our inventory and when applicable you will refer to the team supervisor / manager to maximise use of inventory.
Working quickly and accurately, at times under pressure, within acceptable timeframes.
Preparing and delivering welcome packages / tickets for clients when applicable, keeping all delivery notes for future reference.
Skills and experience required:

If you have experience in tourism or DMC this would be an advantage
People with real passion - you've got to love travel and be passionate about customer service
Strong communication skills verbal and written
Very good knowledge of MS Office.
Good organisational skills
Good attention to detail, maintaining accuracy
Team player that is able to work in a busy environment is essential
Benefits:

Flexible working time/Hybrid working
1:1 training tailormade according to the individual
Mental Wellbeing Support
Travel & Health insurance
Yearly Travel card
Weekend trip away with company
Social events
Birthday off
FAM Trips
Can work abroad after 6 months of service - 20 days per year
If you are interested please apply with your most up to date CV ASAP.

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